Privacy policy

Last updated: April 11th, 2026

This Privacy Policy explains how Chic Label ("we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from chic-label.com (the "Site") or otherwise interact with us in relation to the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and sharing of your information as described here. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time, including to reflect updates to our practices or for operational, legal, or regulatory reasons. Any changes will be posted on the Site with an updated "Last updated" date, along with any other steps required by applicable law.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect personal information about you from various sources, as described below. The information we collect depends on how you interact with us.

Beyond the specific purposes listed below, we may also use the information we collect to communicate with you, maintain and improve the Services, comply with legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

This may include:

  • Contact details such as your name, address, phone number, and email.
  • Order information including your name, billing and shipping address, payment confirmation, email address, and phone number.
  • Account information such as your username, password, and security questions.
  • Customer support information, including anything you share when communicating with us through the Services.

Certain features of the Services may require you to provide specific information. You may choose not to provide it, but this may limit your ability to use those features.

Information Collected Automatically

We may automatically collect information about how you interact with the Services ("Usage Data"). This may be done through cookies, pixels, and similar technologies. Usage Data can include details about how you access and use our Site and account, such as device and browser information, network connection details, your IP address, and other interaction data.

Information From Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Payment processors who collect payment details (e.g., bank account, card information, billing address) to process transactions and fulfil your orders.
  • Third parties that help us with tracking technologies such as pixels, web beacons, and cookies when you visit our Site, open our emails, or interact with our Services or advertisements.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: We use your information to process payments, fulfil orders, manage your account, arrange shipping, handle returns and exchanges, and send notifications related to your transactions. We may also work with Shopify to enhance your shopping experience, in which case Shopify will process your data according to its own Privacy Policy.
  • Marketing and Advertising: We may use your information to send promotional communications by email, text, or post, and to display relevant advertisements on our Site and elsewhere.
  • Security and Fraud Prevention: We use your information to detect, investigate, and respond to potential fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials secure and should contact us immediately if you suspect your account has been compromised.
  • Communication and Service Improvement: We use your information to provide customer support and to improve our Services, which is in our legitimate interest to maintain an effective relationship with you.

Cookies

Like most websites, we use cookies on our Site. For details about the cookies used in connection with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services, remember your preferences, and run analytics. We may also allow third parties to use cookies on our Site for advertising and service improvement purposes.

You can adjust your browser settings to remove or reject cookies, though doing so may affect your experience and cause certain features to stop working properly. Blocking cookies may also not fully prevent information sharing with third parties such as advertising partners.

Our Site is not designed to respond to "do not track" browser signals. For more information, visit http://www.allaboutdnt.com/.

How We Share Personal Information

We may share your personal information with third parties in certain situations, including:

  • With service providers who perform functions on our behalf (e.g., IT management, payment processing, analytics, customer support, fulfilment and shipping).
  • With business and marketing partners, who will use your information according to their own privacy policies.
  • When you direct or consent to us sharing your information with third parties, such as through social media integrations.
  • Within our corporate group or with affiliates, in our legitimate interest to operate our business.
  • In connection with business transactions such as mergers, to comply with legal obligations, to enforce our terms, or to protect the rights of our users or others.

We do not use or share sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information. Linking to a third-party site does not imply our endorsement of that site or its operators.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us so we can take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under the age of 16.

Security and Data Retention

While we take reasonable steps to protect your information, no security system is completely secure, and we cannot guarantee absolute protection. We recommend avoiding insecure channels when sharing sensitive information with us.

How long we keep your personal information depends on various factors, including whether it is needed to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Portability: Request a copy of your data or its transfer to a third party.
  • Right to Restrict Processing: Ask us to limit how we process your information.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
  • Right to Appeal: If we decline your request, you may have the right to appeal.
  • Managing Communications: You can opt out of promotional emails using the unsubscribe link. We may still send you transactional emails related to your account or orders.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request and will respond within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside of your country of residence. If we transfer your data outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent frameworks, unless the receiving country provides an adequate level of data protection.

Contact Information

Store name: Chic Label

Company name: akzu

Company Address: Niasstraat 315, Amsterdam, North Holland, 1095 SH, Netherlands

Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China

Company nr: 86337785

Phone: +1 917 735 4519

Email: info@chic-label.com

Monday to Friday | 09:00 – 18:00 (EST)

Saturday and Sunday: Closed

We aim to respond to your inquiries within 24 hours.